Please click on each question to see answers:

• Why Buy from TommyPearls.com?
• How to place an order?
• What are the payment choices?
• Shipping and Handling
• Returning Policies
• Privacy Notice
• Conditions of Use
• Contact Information

1. Why Buy from TommyPearls.com?

   Lowest Price: TommyPearls.com offers high quality freshwater pearl accesorries at or below wholesale prices, with no minimums, no memberships and no hidden charges.

   Quality and variety: TommyPearls.com carries quality products directly imported from Taihu Lake area in China. We do our best to ensure our products the best quality and great variety.

   Security and Privacy: TommyPearls.com is a safe, secure online shopping site. Your privacy and protection are our top priorities. All your information will be kept confidential. We do not sell, rent, or give away any of your information to a third party.

   Reliable Service: We have been selling pearls and health products for more than 3 years. We have been selling on ebay.com under the name of TommyHealth for more than two years with 100% positive feedback. Many of our customers return to us for more business. You’re welcome to check out our ratings on ebay.com.

   Customer Satisfaction: If you’re not 100% satisfied with your purchase, send it back to us and you’ll get your money back. Please check out Returning Policies for details.

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2. How to place an order?

   1. On the Internet: it is available 24 hours a day and 7 days a week;
   2. By phone: 1-770-279-2488, or 1-800-505-3502, between 9am and 5pm Eastern Time, Monday to Friday, except major holidays in the United States.
   3. By mail: send your order form, money order, your contact phone number and mailing address to:
   TommyPearls.com
   5410 Village View Lane, Suite 101
   Stone Mountain, GA 30087
   

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3. What are the payment choices?

   We accept PayPal and Money Order.

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4. Shipping and Handling
   • Within the 48 U.S. continental states, shipping and handling fee is $7.95 for any purchase up to $50; it is $9.95 for any purchase between $50.01 and $100;
   • Within the 48 U.S. continental states, shipping and handling is free for any purchase above $100;
   • For any address outside the 48 U.S continental states, please contact us for the shipping cost.
   • Orders will be shipped in 1-2 business days the payment is received;
   • Shipping is via UPS or USPS;
   • Detailed delivery time depends on distance, and is usually within 5 working days for domestic orders.

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5. Returning Policies
   • Orders may be cancelled only before they are shipped out;
   • Shipping and handling fee is not refundable once the order is shipped;
   • Return must be made within three days after it is delivered;
   • All returned orders are subject to a 10% re-stocking fee;
   • Some countries may charge tax at the custom, and it is the buyer’s responsibility;

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6. Privacy Notice

   Protecting your privacy is of our top priority. All information our customers provide to us will never be shared with a third party, and will never be used for any purpose other than serving you.

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7. Conditions of Use

   Please read all our policies carefully. By placing an order in TommyPearls.com, you agree with all our policies.

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8. Contact Us

   You can reach us by mail or by phone at:
   TommyPearls.com
   5410 Village View Lane, Suite 101
   Stone Mountain, GA 30087
   Phone: 1-770-279-2488, or 1-800-505-3502
   Fax: 1-678-868-1909
   
   Or you can send us email by click here.